How to Start a Call Shop/Calling Card Business

Popular in areas where immigrants, tourists, and international students make frequent calls home, call shops and calling cards provide a valuable service. VoIP makes it possible for call shop owners to offer very attractive rates, while still earning good profits.

If you have a phone line at your business, Call Shop Billing software can help you turn it into a money-generator. Just add an Internet connection and an inexpensive gatekeeper, and your kiosk, shop, café, or restaurant telephone can bring you extra income.

Now upgraded to operate as a complete billing program as well as a reseller interface, Call Shop Billing software provides unique versatility and ease of use.

Call Shop Billing enables quick call shop set up according to various business models.
Use the included PIN generator to create calling cards in batches of from one to one million cards, and/or enable calls from inside your shop or from any phone via a PSTN access number.

Call Shop Billing goes beyond traditional call shop functionality and allows operation according to any combination of the following scenarios:

1. Call shop with prepaid or postpaid billing. The customer enters a booth and the cashier opens a line. With prepaid billing a customer is provided with a predefined credit limit; the connection ends automatically when the balance reaches zero. Postpaid billing allows the charges to be added to a bill to be paid later.

2. Call shop with prepaid pin-codes. In this scenario the customer pays in advance and receives a pin-code. He enters any vacant booth, enters his pin-code, and calls.
3. Pin-code authenticated calls via PSTN access. Customers call a designated PSTN line, enter their pin-code and call.

Our unique one-step rate setting makes it simple to create multiple rate profiles to respond to market demand and offer sales and special limited-time offers.

Call Shop Billing makes it easier than ever to monitor your call shop business. The easy-to-use Completion Report feature provides real-time ASR and ACD data, according to the destination country and caller parameters of your choice. Track calls by destination or by individual user. You designate the time period to be included and how the information should be sorted.

Call Shop Billing implements Radius/AAA protocol for real-time Authentication, Authorization and Accounting and provides highly reliable and secure Call Data Records. This program supports end-device manufacturers' extendable dictionaries, and unlike other software on the market, CSB enables modification of dial codes.

In response to anti-terrorism legislation in many countries that requires call shops to maintain client records, we've added a new Client ID feature that makes registering your call shop customers simple. When you add a new client, the Call Shop Billing platform automatically generates a random Client ID. Just enter the client's name and address and an optional ID number according to your own system. The client list is searchable by all of these variables. This is useful for verifying the identity of a caller and in case the client has forgotten his Client ID.

Voice over Internet Protocol technology makes high quality telephony available even in places lacking traditional telephone infrastructure, and Call Exchange’s new Call Shop Billing software means that one does not need to be a technical wizard to start a VoIP business. Multi-language IVR makes the program suitable world-wide. Call shop cashiers find it easy to operate the booths, monitor the call shop, and provide bill reports upon request.

Call Shop Billing takes the headaches out of billing management, so that service providers can concentrate on their primary concern: their customers.